Once your order is dispatched, we send you two things:
You then enter that tracking ID on the courier's own website to see where your parcel is.
We do not dispatch on Sundays or public holidays.
If it has been more than 2 working days since you ordered and you have not received a tracking ID, message us on WhatsApp with your order number and we will check it for you straight away.
Courier systems sometimes take a day to register a parcel, and delivery can be delayed by weather, public holidays or remote locations. If your tracking has not updated for more than 48 hours, send us the tracking ID on WhatsApp and we will follow it up with the courier directly.
For cash on delivery orders, please make sure:
Most failed deliveries in Pakistan happen because a phone number is switched off, not because the courier did not try.
Photograph the parcel and the product immediately and contact us within 24 hours. We will arrange a replacement or refund.
The fastest way to get an answer about any order is WhatsApp.
Please have your order number ready.