Track Your Order

How Tracking Works

Once your order is dispatched, we send you two things:

  • Your tracking ID
  • The name of the courier carrying your parcel

You then enter that tracking ID on the courier's own website to see where your parcel is.

Timeline

  • Order placed — you receive a confirmation message
  • 1–2 working days — your order is processed and packed
  • On dispatch — we send your tracking ID and courier name
  • 2–4 working days — delivery to major cities
  • 3–6 working days — delivery to other areas

We do not dispatch on Sundays or public holidays.

Haven't Received Your Tracking ID?

If it has been more than 2 working days since you ordered and you have not received a tracking ID, message us on WhatsApp with your order number and we will check it for you straight away.

Tracking Shows No Movement

Courier systems sometimes take a day to register a parcel, and delivery can be delayed by weather, public holidays or remote locations. If your tracking has not updated for more than 48 hours, send us the tracking ID on WhatsApp and we will follow it up with the courier directly.

Before Your Parcel Arrives

For cash on delivery orders, please make sure:

  • Your delivery address is complete and correct
  • Your phone number is active and reachable — couriers call before delivering
  • Someone is available to receive the parcel and pay

Most failed deliveries in Pakistan happen because a phone number is switched off, not because the courier did not try.

Parcel Damaged on Arrival?

Photograph the parcel and the product immediately and contact us within 24 hours. We will arrange a replacement or refund.

Track With Us

The fastest way to get an answer about any order is WhatsApp.

Please have your order number ready.